Shipping policy

SONÉRA AUDIO – SHIPPING POLICY

Thank you for choosing SONÉRA AUDIO. We are committed to providing reliable shipping and professional service for all orders.


ORDER PROCESSING

Orders are typically processed within 1–7 business days after payment confirmation.

Custom-built or special-order products may require additional processing time.

Customers will receive tracking information once the order has shipped.


SHIPPING METHODS

We ship using trusted carriers including:

  • UPS
  • FedEx
  • DHL
  • Freight Services (for large or heavy equipment)

Shipping methods may vary depending on product size, weight, and destination.


DELIVERY TIMES

Estimated delivery times:

  • United States: 7- 30 business days
  • International: 7- 50 business days

Delivery times are estimates only and may vary due to:

  • Carrier delays
  • Weather conditions
  • Customs processing
  • High shipping volume periods


SHIPPING COSTS

Shipping costs are calculated at checkout based on:

  • Product dimensions and weight
  • Shipping destination
  • Selected shipping method

Freight shipping charges may apply to large equipment or bulk orders.


INTERNATIONAL SHIPPING

International customers are responsible for:

  • Import duties
  • Taxes
  • Customs clearance fees
  • Local regulations and compliance requirements

SONÉRA AUDIO is not responsible for customs delays or additional import charges.


DAMAGED OR LOST SHIPMENTS

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the packaging and product damage

If a shipment is lost in transit, please contact us so we can assist with a carrier investigation.


INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details.

SONÉRA AUDIO is not responsible for delays or losses caused by incorrect addresses submitted during checkout.

Additional shipping fees may apply for returned or redirected shipments.


FREIGHT DELIVERIES

Large shipments delivered by freight carrier may require:

  • Scheduled delivery appointments
  • Signature upon delivery
  • Customer assistance with unloading

Please inspect freight shipments before signing delivery documents.


CONTACT

For shipping questions or order support:

SONÉRA AUDIO
Email: support@soneraaudio.com
Website: www.soneraaudio.com